Privacy Policy

1. Who We Are

Dumok is operated by Nexoria Enterprise, a US-based company. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our service.

2. Information We Collect

We collect the following types of information:

• Account information: Email address, password hash, and optional profile data
• Usage data: Chat messages, prompts, generated images, uploaded files, and library items
• Technical data: IP address, browser type, device information, and cookies for authentication and analytics
• Payment data: Billing details handled securely by our payment processor (we do not store full card numbers)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Dumok service
• Process AI requests and generate responses, images, and code
• Authenticate your account and keep it secure
• Communicate with you about service updates, billing, or support
• Detect and prevent fraud, abuse, or unauthorized access
• Comply with legal obligations

4. AI & Data Processing

Your prompts and uploaded content are sent to third-party AI providers (such as OpenAI, Anthropic, or other model providers) to generate responses. These providers may process your data according to their own privacy policies. We do not use your personal conversations to train AI models without your explicit consent.

5. Data Storage & Security

Your data is stored on secure cloud infrastructure with encryption at rest and in transit. We use industry-standard security practices including HTTPS/TLS, hashed passwords, and role-based access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active. You can delete individual conversations, images, and library items at any time. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it by law or for legitimate business purposes (e.g., billing records).

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Export your data in a portable format
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@nexoriaenterprise.com.

8. Cookies & Tracking

We use essential cookies for authentication and session management. We may use analytics cookies to understand how users interact with Dumok. You can control cookie settings through your browser.

9. Third-Party Services

Dumok integrates with third-party services including AI model providers, payment processors, cloud storage providers, and authentication services (e.g., Google OAuth). These services have their own privacy policies and data handling practices.

10. Children's Privacy

Dumok is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of Dumok after changes constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related questions or requests, contact us at: support@nexoriaenterprise.com

Nexoria Enterprise
United States